Shipping & Return Policy
Shipping Process Time:
We process orders within 5 to 7 business days of receiving your order. Once your order is received you will receive two emails: the first email will be your email confirmation. The 2nd email will be with your tracking information once your order has shipped.
Holiday and sales Processing time:
We greatly appreciate you choosing us to shop with during the holiday season. Since our holiday season is a busier time of year for all of us please allow 7 to 10 business days to process your order.
Returns & Exchanges:
We allow 14 days from the date of shipment to either return or exchange your item. In order to exchange or return your order, all products must be unused and in original packaging. If you return or want to exchange your order the customer is responsible for the re-delivery costs.
To return or exchange your product please mail: Attention: Melanin & Curls, 1360 W Wilson Ave Apt 2 Chicago IL 60640
All sale items are final. We do not allow any exchanges or returns on any sales items
Incorrect Shipping Information:
If a package is returned to Melanin & Curls LLC due to incorrect shipping information provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refund will be provided if any part of the address is incorrect.
Lost/ Stolen, or Damaged Products:
We are not responsible for lost or stolen packages. Please ensure the correct address is provided at the time the order is placed. If tracking is showing that a package was delivered, but you have not received it, contact the delivery carrier to file a claim. If you need assistance with this, please let us know.
If your package arrives and the product is damaged, please send us an e-mail immediately with pictures at firstname.lastname@example.org within 21 days of your original order.